One of the Nation's Leading Dental and Medical Support Providers Standardizes Backup Connectivity at Scale with WiLine

One of the nation's leading dental and medical support organizations, with nearly 1,000 practices across 24 states and a network of more than 4,600 clinicians and 16,000 team members, provides comprehensive operational, technological, and administrative support to dental and medical practices.

Each location depends on high-speed, always-available connectivity to power mission-critical systems, including Epic electronic health records (EHR), patient management platforms, digital imaging, VoIP, and telehealth services. Reliable network infrastructure is essential not only for day-to-day administration but also for integrated medical-dental care, where real-time data exchange directly impacts patient outcomes and clinical efficiency.

This dental and medical support organization chose WiLine to standardize backup connectivity, improve resiliency, and enforce uniform network behavior across 167 locations in 24 states.

WiLine Services Used:

• Dedicated Backup Internet (Proprietary Private 5G FWA)

• Integrated Edge Security

• Pre-Configured CPE

• Centralized Management

• Rapid Deployment Model

Network and Connectivity Challenges at Scale

As his dental and medical support provider expanded expanded its footprint, its IT organization faced several network and connectivity challenges common to distributed enterprises operating at scale.

Consistency across sites was a primary concern. Offices are spread across 24 states, each with different ISPs and infrastructure availability. Maintaining uniform network behavior and service quality was difficult without standardization. The resiliency requirements were equally demanding. Clinical systems such as Epic EHR, digital imaging, and VoIP cannot tolerate downtime. Even brief interruptions can disrupt patient care, front-office workflows, and compliance.

The operational overhead required tomanage dozens of regional backup providers with fragmented SLAs, varied support processes, and complex escalation paths added unnecessary burden to the IT operations team. As new practices came online, scalability pressure mounted. Deploying backup connectivity quickly with consistent configurations proved to be a challenge. Manual provisioning increased the risk of misconfiguration and inconsistent failover behavior.

Additionally, distributed sites required backup connections that could also enforce consistent security at the edge. These connections needed to protect PHI and support HIPAA compliance without introducing additional complexity.

Standardized Backup Connectivity Across All Sites

To address these challenges, this dental and medical support organization standardized its backup connectivity with WiLine as the single backup provider across 167 sites, with an additional 37 currently pending as WiLine is rolled out to additional locations. The deployment was designed to reduce complexity, improve resiliency, and enforce uniform behavior across the network.

• Nationwide Coverage: WiLine provides reliable service across all locations, eliminating the hassles of managing dozens of local ISPs.

• Dedicated Backup Transport: Each site is provisioned with WiLine's proprietary Private 5G FWA connectivity as a secondary path, ensuring reliable failover in the event of primary circuit outages.

• Integrated Edge Security: Independent Private 5G FWA modems connect into the WiLine CPE, providing encrypted, policy-enforced failover connections designed to support HIPAA compliance.

• Pre-Configured CPE: Customer Premises Equipment (CPE) is delivered with standardized profiles, reducing on-site configuration time, supporting zero-touch deployment, and ensuring consistent routing and failover logic.

• Centralized Management: Enabled streamlined IT operations by consolidating provisioning, monitoring, and escalation processes under a single point of accountability.

• Rapid Deployment Model: Pre-defined templates for bandwidth allocation, security posture, and monitoring enable new practices to come online within 30 days, minimizing configuration drift. WiLine's rooftop connectivity option further accelerates deployment by bypassing traditional trenching delays, ensuring reliable service without infrastructure bottlenecks.

• Current Deployment: The deployment currently includes 167 active locations, with 37 installations in progress. Each site is equipped with WiLine's proprietary Private 5G FWA connectivity for reliable redundancy and high-speed access. This architecture ensures predictable backup behavior, consistent security enforcement, and streamlined management for hundreds of distributed edge locations—all without adding operational complexity.

Resilient, Scalable, and Cost-Effective Infrastructure

By consolidating backup connectivity under WiLine, this dental and medical support company achieved significant operational and strategic benefits.

Resilient redundancy is now consistent across all 167 distributed sites, ensuring critical systems remain operational even during primary circuit disruptions. Operational consistency has improved dramatically through standardized CPE profiles and centralized management, which reduces troubleshooting time and prevents configuration drift. A simplified support model emerged from the single vendor relationship, creating clear escalation paths, predictable SLAs, and lower operational overhead for the IT team.

The organization also realized cost savings and consolidated billing. Standardized connectivity services reduce overall costs while streamlining vendor management with a single, predictable monthly bill. The scalable framework allows new practices to be provisioned with predefined connectivity and security baselines, enabling rapid rollout without sacrificing reliability or compliance. Additionally, integrated edge firewalls and consistent monitoring help enforce HIPAA-aligned security controls, creating a reduced risk surface that minimizes exposure while ensuring continuity of care.

Centralized monitoring and alerting through uniform service baselines and proactive telemetry allow the IT team to quickly identify outages or anomalies, reducing mean time to resolution. Predictable failover behavior is guaranteed through standardized CPE configurations that eliminate uncertainty during circuit outages, simplifying incident response. In addition, reduced configuration drift is achieved through policy enforcement and uniform templates that prevent inconsistencies from accumulating as the network scales.

The end result is a backup connectivity architecture that behaves predictably, scales cleanly, and reduces the operational burden of managing hundreds of edge sites - while preserving the availability of clinical and administrative systems during network events and reducing costs at the same time.

Resilient, Scalable, and Cost-Effective Infrastructure

By consolidating backup connectivity under WiLine, they achieved significant operational and strategic benefits.

Resilient redundancy is now consistent across all 167 distributed sites, ensuring critical systems remain operational even during primary circuit disruptions. Operational consistency has improved dramatically through standardized CPE profiles and centralized management, which reduces troubleshooting time and prevents configuration drift. A simplified support model emerged from the single vendor relationship, creating clear escalation paths, predictable SLAs, and lower operational overhead for the IT team.

The organization also realized cost savings and consolidated billing. Standardized connectivity services reduce overall costs while streamlining vendor management with a single, predictable monthly bill. The scalable framework allows new practices to be provisioned with predefined connectivity and security baselines, enabling rapid rollout without sacrificing reliability or compliance. Additionally, integrated edge firewalls and consistent monitoring help enforce HIPAA-aligned security controls, creating a reduced risk surface that minimizes exposure while ensuring continuity of care.

Centralized monitoring and alerting through uniform service baselines and proactive telemetry allow the IT team to quickly identify outages or anomalies, reducing mean time to resolution. Predictable failover behavior is guaranteed through standardized CPE configurations that eliminate uncertainty during circuit outages, simplifying incident response. In addition, reduced configuration drift is achieved through policy enforcement and uniform templates that prevent inconsistencies from accumulating as the network scales.

The end result is a backup connectivity architecture that behaves predictably, scales cleanly, and reduces the operational burden of managing hundreds of edge sites - while preserving the availability of clinical and administrative systems during network events and reducing costs at the same time.