Marquis is the premier manufacturer, distributor and retailer of hot tubs, swim spas and accessories.
Marquis’ day-to-day operations rely on constant communication within their employee network, and outward to resellers and customers. Similar to many multi-site businesses, Marquis utilizes video conferencing, VoIP calls and an array of hosted applications (i.e. mail server, voicemail, etc.) to communicate effectively. All of these high bandwidth applications are vital to Marquis’ business and depend on uninterrupted connectivity.
Prior the Freewire Solution, Marquis was utilizing a variety of internet links that differed at each location and were not consolidated into a fully meshed wide area network. The ability to communicate, both internally and externally, depended entirely on the signal strength and reliability at each secular office. This set up, however, did not fully support Marquis’ communication needs. Plagued by dropped calls and outages, Marquis called on Freewire to develop a solution that would address their networking issues.
Freewire Diversity and Cloud WAN Service, not only mediated all of Marquis’ known network issues, but also alleviated the need for extra IT resources.
The on-site device at each of Marquis’ locations, performs optimization and aggregation to the available internet links and drastically improves the quality of VoIP and video conferences. In the event of an outage or drop in performance, the ‘active-active’ feature of the on-site device automatically routes traffic on a per-packet basis to the optimal link, ensuring that employees do not experience a drop in quality. To further support Marquis’ critical applications, employees are now able to utilize the point-and-click interface of the Orchestrator to establish business policies that prioritize video conferencing, VoIP calls and mail server traffic. With nearly instant wide area networking capabilities, the on-site devices automatically created a full mesh WAN secured by a Layer 7 Stateful Firewall within seconds after deployment. The comprehensive nature of Freewire Diversity and Cloud WAN Service mediated the known issues and migrated Marquis Corp’s network to a fully functioning WAN.
Testimonial from Phil Olszewski, IT Director
“Working with Freewire has been simple and fruitful. When we needed wireless access, because of a remote location, they were there fulfilling the need. When we expanded and needed our cross town location to connect to our main network, Freewire fulfilled the need. Since then we have expanded our production capabilities by opening a new facility down the road. Again Freewire was just a phone call away to help in resolving our connection requirements.
Our retail stores needed to be connected as if they were hardwired to our network. We were using other remote access tools to keep our stores daily financial activities on par. Freewire offered up a solution that kept them all in the loop wirelessly.
When we expanded our retail store operations out of the region we needed to bring that store into the network loop as well. Freewire came up with a solution that not only addressed the need but did so for a lot less.
We couldn’t be happier with our current setup. All locations are now connected as if they were just a cubicle away. This simplified everything for not only IT but simplified the whole process for our end users.
Long story short; Freewire has helped Marquis in every aspect of our network environment with ease, professionalism and with confidence. I know exactly when issues arise, such as a power glitch, because Freewire is constantly monitoring and keeps me in the loop.
Our latest project with Freewire has helped stabilize our internet network connection. Before we had two circuits – a primary and a backup – which would require me to step in and have to change configurations if our primary link went down. Email would have problems with the secondary circuit. And we’d have tons of problems with reliable video conferencing. VPN’s would fail and our remote users and retail stores lost access.
However, all those problems have simply gone away. Freewire has combined the circuits creating a redundant singular connection that requires no additional configuration. So if one circuit went down we don’t have to worry about it. Email, Video Conferencing, remote connectivity all seamlessly works because of the redundancy Freewire created with VeloCloud.
I know when I call on Freewire an advanced but simplified solution is at hand.”